Contact centre solutions
Annodata’s contact centre solutions seamlessly integrate with your existing systems and channels – and can be tailored to you and your customer requirements.
Everything you need to deliver world-class customer experiences with an all-in-one, simple contact centre solution.
Providing a great customer service experience plays an enormous role in securing repeat business.
Choice, simplicity and speed all play a part in preventing frustration before your customer even reaches an agent. Once they’re connected, your agent needs a tool that helps them meet customer’s needs as clearly, quickly and effectively as possible.
Annodata contact centre colutions empower customers to interact with you on their preferred channel and device. At the same time, we improve your agents productivity by streamlining their applications.
Transformative experience
By serving customers promptly, on their preferred channel.
Improve productivity
Through an agent platform that allows them to handle multiple interactions simultaneously.
Simplify management
By managing users without IT involvement, reducing deployment time from days to minutes.
Increase agent efficiency
Agents and supervisors are able to connect from anywhere, increasing the quality of customer care.
Low cost
Solutions that are easy to deploy, use and manage, with limited long-term costs and additional expenses.
Improve profitability by reducing costs
Full visualisation allows businesses to benefit from a cost-effective system, which can be deployed on-site, through the cloud, or as a hybrid solution.
An all-in-one interaction management system
Virtual contact centres and customer service agents on different sites are able to act as a single unit.
Seamless integration
Integrate seamlessly with existing systems using REST APIs and easily add non-traditional channels like WhatsApp, WebRTC video and IoT events into your workflows.
Cloud centre solutions.
Transform customer journeys into powerful omnichannel experiences.
Annodata provide a cloud-based contact centre solution. Our priority is on ensuring that your customer service teams can operate with the right technology for your chosen operational approach to meet the changing needs of your customers.
Our cloud-based contact centre solution can be securely accessed anywhere and, on any device, whilst also providing your teams with the metrics they need to identify and implement improvements to your customer experience.
Using Annodata contact centre solutions means that, all channels can be offered to your customers and these will be directed into a single, cloud-based platform. Our choice in technology routes any incoming contact to the most appropriate agent and supports your efforts to prioritise responsiveness.
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Tailored contact centre solutions
We partner with industry-leading brands to offer a range of options that can be tailored to the needs of your business – and your customers.
- Skills-based routing
- Outbound dialling and messaging
- Voice, web chat, SMS, email, social media, fax, and 3rd party media
- Integrated voice cloud system
- Expected wait time and scheduled call-backs
- Workflow designer
- Wallboards, dashboards and reporting tools
- Call recording and quality monitoring
- Workforce management
- Integration with existing systems
- Advanced analytics and reporting
- Single, omnichannel interface
- Connect and manage media
Why Annodata?
The breadth of our portfolio means we can provide end-to-end managed services right across IT infrastructure.
We provide peace of mind with a complete solution to meet your needs.
We design, deploy and optimise the system to fit your business requirements.
Technology is constantly upgrading, and it’s not always easy to keep up with the changes and define the best working systems for you.
That’s where our expertise comes in.
What do we offer?
Microsoft Teams
A Microsoft Teams solution to solve communication and collaboration problems.
Microsoft 365
Microsoft 365 business plans, enhancing your employees’ communication and collaboration.
Enterprise UCaaS
With UCaaS, you distribute the workload away from your IT team, transforming your communication infrastructure.
